OUR COMMITMENT TO YOU

We believe our products must meet your highest expectations – and so must our service.  Our goal is your complete satisfaction with your order.

OUR SHIPPING

Free delivery is available on orders over a spend of R12000 (incl VAT) in the Johannesburg area. 

Once your order reaches the R12000 (incl VAT) threshold, free standard delivery will automatically be added to your order.  Graf Technical Air reserves the right to terminate or modify (for future contracts) this shipping arrangement at any time without advance notice.

SHIPPING COSTS

On orders less than R12000 (incl VAT), we charge a standard shipping charge of R450.00.  This shipping charge will automatically be added to your order.

SHIPPING TIME

We want you to have your purchase as quickly as possible and endeavour to ship as fast as we can.  We estimate that orders should take 3-5 days to reach you under regular conditions.  However, it is difficult to guarantee exact delivery times.  If you would like more information about your order. Please contact us at infor@grafair.co.za.

RETURNS

Please see our separate Exchange and Returns Policy.

PRODUCT INFORMATION

For information about our products, replacement parts, warranty information or for any other questions you may have, please contact our Customer Service team at info@grafair.co.za.

NO RE-SALE POLICY

Certain goods may not be purchased for re-sale. Should we suspect that any such goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.

We also reserve the right to limit quantities of items purchased.  Should we need to cancel your order for any of these reasons, we will refund you/

UPDATING OF THESE TERMS

We may change the terms at any time by placing a notice on this website or updating this web page.  If you do not agree with the change, you must stop using this website or the changed terms will apply to you.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

Except as provided to the contrary, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to or of this website are our sole property or will vest in us or a third party licensor.  All moral rights are reserved.

Our logo and sub-logos, marks and trade names are our trademarks and no person may use them without our express written permission.  Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

Except as expressly permitted under the agreements, the website may not be:

Modified or used to make derivative works;

Rented, leased, loaned, sold or assigned;

Reverse engineered or copied; or

Reproduced or distributed.

LIMITATION OF LIABILITY

We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website.  For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure.  We also do not warrant that it is free of latent defects, errors, malicious software or infringing content or that you will have quiet or uninterrupted use of it.

You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.

We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it.  This is the limit of our responsibility and liability for any fault in the website.

You agree to notify Graf Technical Air (Pty) Ltd immediately upon becoming aware of or reasonably suspecting any unauthorized access to or use of your account and to take steps to mitigate any resultant loss or harm.  By using this website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity.  If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the website only with the involvement and supervision of your parent or legal guardian.  If your parent or legal guardian supervises you and gives his/her consent, then such a person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.  If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Graf Technical Air (Pty) Ltd to explain it to you begore you accept the Terms and Conditions or continue using the website.  These are the general terms of the relationship between you (the website visitor) and us (the website owner – Graf Technical Air (Pty) Ltd).  These Terms and Conditions cover any use of www.grafair.co.za (the website).  You agree to be legally bound by the terms by visiting and using this website.  Please do not use the website if you do not agree to the terms.

You may not access, display, use, download, or otherwise copy or distribute content obtained on this website for marking and other purposes without our prior written consent.

CAPACITY

If you are under the age of 18, you may not respond to or otherwise accept or act upon any of the offers on the website unless you are assisted by your parent or legal guardian.

REFUND & EXCHANGES POLICY

Please refer to our website for our Refund & Exchanges Policy.

RESPONSIBILITY

We take responsibility for all aspects relating to the transaction (including the sale of goods and services on this website), customer service and support, dispute resolution and the delivery of goods.

PRIVACY POLICY

Please refer to our website for our Privacy Policy.

CHOICE OF LAW

South African law and conditions (such as time and date) govern these Terms and Conditions.  Only the South African courts may decide any dispute about these Terms and Conditions.

It is illegal to access the website from territories or countries where the content of purchase of the products sold on the website is prohibited.

You may not use this website in violation of South African export laws and regulations.  If you access this website from locations outside of South Africa, you are responsible for compliance with all local laws.

These terms are the entire agreement between us and you with regard to the use of the content and this website.

Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted.  The remaining terms continue as intended.

CONTACT INFORMATION

Graf Technical Air (Pty) Ltd

Email: info@grafair.co.za

Cell: 087 183 6210